I went to Restaurant Eve for my birthday and had an odd experience which put a bad note on an otherwise excellent evening. While the food was great I felt that I was misled which added a sour note to the evening.
At Eve the Testing menu has you pick one of four choices from each of 5 courses - with the option of skipping one course altogether and having two items from another course. All well and good. It even shows an admirable level of flexibility.
The problem is the Chef Degustation Menu. We ordered it as an "adventurous" alternative as the chef would prepare "an exclusive multi course tasting menu for you". We almost ordered it for 5 courses but at the last minute we decided to go for 7. I am really glad we ungraded to 7 courses. We expected and having reread the language I believe we were fully justified in expecting a unique set of 7 courses. If we had received one or two off the menu it would have been fine - but all 7 were items off the menu.
I didn’t realize this at the time – I noticed it when we got home – because they gave us a copy of the menu and found all the dishes. If I had ordered only 5 courses I would have felt really stupid. Why should I have the chef pick the 5 choices out of the same pool of dishes that I could pick from. What is "adventurous" about that?
The chef doesn't come out and talk to you about likes and dislikes - it is a general question of any allergies or things you don't like. I could pick at least as well as him. In fact we got the dessert that I would have picked last of the 4 choices and I definitely would have skipped the cheese course altogether.
I wrote to the manager making it clear that I was not asking for free food or drinks but didn’t even get a response – it’s been 4 weeks. My wife and I would really like your take on the situation and would like to know if you think we are being unreasonable in feeling misled.Todd Kliman:
I wouldn't use the word "misled," but I do think that it's only reasonable to expect that some of those 7 courses, at least, would be made up of dishes not available on any other menus.
I'm surprised you haven't heard back from Eve about this.Normally I think the chatters are whiners but this complaint somewhat resonates with me. To be specific, I don't think the chef has any obligation to come out and kiss your ass but what is so special about the degustation menu when it's just picked from the existing menu? The website sample menu contain this description:
Menu Surprise! For the excitement and delight of our guests in a more ‘adventurous’ mood, allow Chef Armstrong to prepare an exclusive multi course tasting menu for you.