1. When you walk into a new-to-you restaurant, what events would trigger you to walk right back out?
2. Assuming you already ordered or were otherwise stuck, how bad would it have to be before you would warn other patrons about coming
into the establishment?
Example: Tonight, and upon the advice of knowledgeable neighbors, we trekked into a recent addition of a nearby shopping center. As we opened the door, we noticed:
- More than half-full capacity, a good sign.
- Everyone whipped around and seemed to start talking about us, not a good sign.
- The man behind the bar did not even look at us, and the one server seemed busy and flustered, bad sign.
- The man behind the bar seemed to be arguing with two patrons about slow service. Another woman waiting for takeout said something about being there forever.
- I went to go wash my hands, and noticed a large puddle of water coming out of the men’s room. Threshold reached!
- On my alarmed, rapid return to the table, my dining companion reported that another couple came in and sat at the bar. He overheard the staff say “it will be at least five minutes before I can get to you” in a gruff manner.
- We then noticed a horrific fact---none of the patrons seemed to have any food. Threshold exceeded!
What would you do? What’s your threshold for bailing on a new place before you order, and at what point would you warn other potential patrons?