I too had a problem with the ice cream sandwich. We got the chocolate/coffee/coconut one and it refused to be eaten. Ice cream too soft, cookies too hard, the ice cream gushed out when we tried to take bites out of it. We were left with sticky hands and faces and empty tummies.
This is an interesting phenomenon with cookie-based ice-cream sandwiches. Recall in the days of old, the chocolate-y wafers were almost matzah-like in thickness, stimpled, and almost never hard.
Everywhere these days, baking-oriented pastry chefs seem to be offering this dessert (EatBar was the first that I can remember using cookies, a few years back). The thick-hard-cookie, soft-ice-cream Bite&Squirt syndrome seems to be a common problem.
What do we make of this?