i suggested to the manager at upper georgetown that they could at least change the shelf price on an item that was ringing up higher when it couldn't be corrected in the computer. she said she couldn't do it without permission from corporate headquarters.
Having just ended 10 years to Whole Foods, I can give some insight to the issues...
Each store has a SSI whi is in charge of scanning prices. Printing new shelf tags is trivially simple. You shoot the handheld at the shelf, the price in the computer system is read, and if there is a difference then a new tag should be printed or the item pulled.
If the system is wrong (ie a sale price is not entered or entered incorrectly) an email to the proper buyer should have it corrected by the next day at the latest.
Every price change automatically generates a new shelf tag which should be put up the day the price change comes through. If the item is not in stock on htat day, a shelf tag should be generated when the item is stocked.
If an item is rung up at an incorrect price, my policy at the Tenley store, and prior to that at Silver Spring, was to give the product away free and then have the customer service desk or cashier fill out a scan blooper slip so the price could be reported to the regional office. Any store has the power to do this.
The store should be scan checked every 6 weeks at the most. There is no reason, except bad operations at store level, for wrong pricing to persist. So if you do see something persist like that, it is because the Store Team Leader is more intimidated by their team members than by angry customers. It would damage their team member hapiness too much to know that they need to actually satisify the customer first, no questions asked. After all, who are they, Nordstroms?