Market Tavern (formerly Harry's Tap Room), Clarendon Blvd. in Clarendon - Closed
#1
Posted 15 August 2005 - 09:46 AM
so here is the thing, and let me state before i get into my complaint...i was a waiter for a looooong time, and my tolerance for sub-par waiting is pretty high, as i understand that bad days happen, and everyone can have an off day.
SO...after we were seated we waited for about 10-15 minutes for the server to come over and ask us if we wanted something to drink (the waiter came within about a minute of our arrival, which was nice). We gave him our full order (one lemonade, one oj, steak and eggs (steak MR, eggs over hard) and eggs benedict).
and then we waited.
and the waiter finally came with our drinks (at about half an hour into our sitting down) at which point we asked about the bread and jam. he told us that they bread was in the oven and he was sorry for the wait. he also said that he thought the benedict was up on the line and the steak should be ready soon. ok, fine. the bread would be fresh and our meal would be out soon. good deal.
so about 5-10 minutes later, the biscuits arrived. we also asked for refills on the drinks, as they had been long gone. my first issue was that i found it hard to believe that the biscuits (which, while small were REALLY good) would have taken about 40 minutes to bake. i also started getting concerned that my partner's eggs benedict had been sitting under a heat light for about 15 minutes at this point. i would think that this would 1. keep the eggs cooking, taking away the runny poached part of the meal, and 2. would have made the bread soggy...
and where was my medium rare steak?
so at this point we started becoming uncomfortable. i have mentioned i was a waiter, and i am LOATHE to cause issues at restaurants. but i was really hungry.
our waiter came towards us and dropped off drinks at the next table, which had been sat about 15-20 minutes after us. the guy at that table made a joke asking if they had run out of oj. the waiter laughed it off and headed back to the kitchen (which was an open kitchen, in full view of anyone sitting in the restaurant).
and still we waited. i should also note that the host table was right behind us, with both the host and a person i assume was a manager or something standing there, in full view of our nearly empty and food free table.
so after another 15 minutes, i called over the hostess and said that we had been waiting about an hour for our food. (it had actually been more then an hour at this point) and if there was anything she could do. she said she would get the waiter. i watched her head over to the kitchen, talk to the waiter, who looked around at us, then went back to waiting near the line. she came back towards us, stopping to talk to the managerial type man.
THEN a runner came towards us with two plates. FINALLY...oh, wait...where is he going? he went to the table next to us (with the slow oj, that had been sat 15 minutes after us...) and dropped off there food. at that point we stood up, told the hostess we were leaving and left about $10 to cover the drinks.
so yeah...has anyone eaten there? is the food good enough for us to go back and give it another shot? i feel like i wanted to send an email or something, but the site didn't have a contact for me, and i sort of didn't want to call and have to explain the whole situation over the phone...i would go back if i was somehow shown some compensation (for having to wait, not getting any food, etc) but again, the waiter in me feels a little guilty. had the server come over a little more often, i probably could have been placated.
any thoughts? (and if this is an inappropriate thing to do, complain about a restaurant, just let me know! thanks!)
#2
Posted 15 August 2005 - 09:54 AM
#3
Posted 15 August 2005 - 10:01 AM
I was excited when the place first opened- cool interior, good bread, nice little fillets, good mussels- what's not to like?
I was there maybe two months ago and they had raised their prices on the fillets (and most other entrees too, I think), yet it seemed they were smaller. With Ray's just down the hill, there's no reason to pay $22 when I could get an AWESOME steak for less than $30 at Ray's.
It's a shame- it's a nice space, but I just don't think it provides a good value anymore.
#4
Posted 15 August 2005 - 11:24 AM
this is the type of expereince that presents a very constant reminder of precisely how thin the talent pool is....so yeah...has anyone eaten there? is the food good enough for us to go back and give it another shot? i feel like i wanted to send an email or something, but the site didn't have a contact for me, and i sort of didn't want to call and have to explain the whole situation over the phone...i would go back if i was somehow shown some compensation (for having to wait, not getting any food, etc) but again, the waiter in me feels a little guilty. had the server come over a little more often, i probably could have been placated.
any thoughts? (and if this is an inappropriate thing to do, complain about a restaurant, just let me know! thanks!)
i would give them at least one more chance to redeem themselves. there were multiple opportunities for the "manager type" to have recognized the existance of a problem and stepped in to apologize and offer a solution. and any reasonably alert manager would have, at the same time, however, i would have asked to see manager during the meal that wasn't.
i would give a call tommorow - most general managers take monday's off - and ask to speak with the gm. relate your experience and ask her/him to explain why you should try them again. if you are not satisfied with the answer, then ask for the name of the regional manager.
in my mind this is not about seeking a free meal - and i am sure that is not your intent either. this is about sunday mornings and the abject failure of harry's to deliver on the implied and explicit promise of a good time on the last breath of a weekend.
good luck.
if you wouldn't use a cell phone in church, then why would you in a restaurant?
#5
Posted 15 August 2005 - 12:14 PM
#6
Posted 15 August 2005 - 12:25 PM
i would agree that your experience would fall in the "above and beyond" category. which is another reason why i would give them an opportunity to rectify this situation.I have always had the opposite experience at Harry's, though I have never been for brunch. One time when we were there for dinner, there was a big storm and the restuarant lost all of its power, though they had emergency lighting and the fridge ran on a generator. The management/staff handled the situation perfectly. Since most people could not get their food because it couldnt be cooked, the resturant offered free salads and wine to all customers. The power continued to be out as the electric company worked on it, and the staff constinued to bring free food and drinks ALL night. After waiting an hour or so for the electricty to be fixed, we decided to give up. We asked for the check since we had ordered drinks before the power went out, but they said our whole bill was on them and then asked if we wanted a free dessert to take home! They were in no way responsible for the weather and went above and beyond. With that I will always be a customer there!
it is an unfortunate truth that in many restaurants brunch is the neglected child from a staffing perspective. i have had a brunch in places where the "manager" was the back-server the previous night. don't know if that is the case here, what i do know is that if the experience was accurately recounted - i have no reason to believe it was not - management failed. service and kitchen teams perhaps failed too, but this is the type of problem managers are paid to recognize and resolve before a guest walks out. a call to the gm, and i would bet a bottle of 85' diamond creek that s/he was not working the floor, is in my mind the next step. explain the situation dispassionately and without affectation, and then listen with an open mind. give him or her the chance to re-earn your business and your trust.
if you wouldn't use a cell phone in church, then why would you in a restaurant?
#7
Posted 15 August 2005 - 12:36 PM
Edited by FunnyJohn, 15 August 2005 - 12:41 PM.
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#8
Posted 16 August 2005 - 02:12 AM
#9
Posted 16 August 2005 - 11:30 AM
Have you been to Belga?I haven't found a whole lot of places that serve mussels that can compete with their curry/coconut sauce and baked brie to match. Lovely little lunch time escape meal and not too pricey. Their steaks, ehh kinda normal. Service even at the bar can sometimes be spotty with quickness and attentiveness. Wonderful beer selection, a real power lunch place and happy hour is quite good. Don't go during the off hours and you'll have a wonderful meal.
#10
Posted 16 August 2005 - 08:45 PM
#11
Posted 08 October 2008 - 04:45 PM
Do you eat chicken with your fingers?
No, I eat my fingers separately.
#12
Posted 08 February 2009 - 01:30 AM
#13
Posted 16 February 2009 - 01:52 PM
#14
Posted 18 May 2009 - 04:17 PM
Our last visit this past Sat, however, made me think that Harry's maybe isn't headed in the right direction. Service was uneven at best, my wife and daughter's food was served cold, my fries were omitted altogether, and the service staff exuded a vibe of discontent and disorganization. I have never mistaken this place for more than a neighborhood place so I never ask anything extraordinary of the bartenders - I just order from their decent beer list or a glass of wine - and I don't expect haute cuisine when the food comes out. But, I do expect food served at the right temperature, not a cold bowl of "pasta with soy sauce dumped on it" as my wife described her dinner. My turkey burger was pretty good, though the meat could use some serious zip and a more assertive garnish than the cranberry chutney it comes with (maybe chipotle barbecue sauce or something). The fries were the lone high point, I must admit. They make a nice, crunchy, salty french fry here. And, I know my kid is only 2 years old, but she deserves warm penne with her grilled chicken too and not what she was served. The bread basket is quite good, as several have previously noted. Salads were ok, I had the chopped salad and it was ok but the dressing was overapplied and too mustardy. My wife's house salad was fine, though now a smaller portion and also overdressed with viniagrette. Service overall was fairly poor. Lots of people running around but few of them helpful at all
Anyway, we'll be back for the reasons I cited in the beginning. And I can only hope that this was an anomaly and not a sign of deterioration at Harry's. The menu has changed, not sure if the chef has, but they need to tighten up execution here or people will avail themselves of the numerous high quality competitors of Harry's in the immediate vicinity. This place meets my criteria of places I would like to see succeed (local owners, local food, thoughtful menu) but I fear for its future given my recent experiences.
Arlington, VA
"I am affiliated with District Taco."
"His dinner is getting all cold & eaten"
#15
Posted 02 September 2009 - 09:47 AM
Service was friendly and attentive. My summer salad - grape & cherry tomatoes, frisee, and goat cheese with a light vinaigrette- was quite nice and the tomatoes actually tasted like tomatoes are supposed to taste this time of year. My wife's house salad was much better than last time as well. I ordered the shrimp po'boy and my wife the turkey burger and we got a side of sauteed spinach as well. My po'boy was great. Maybe it was because it had been a while since I had eaten one, but I loved this sandwich. The bread wasn't too hard or crunchy to make it hard to eat and the shrimp were nicely fried and flavorful. My wife liked her turkey burger, as she generally does. Flavorful and moist are not attributes that generally come to mind when describing a turkey burger but Harry's version is just that. And their fries are really good too. Our 3 yr old had the grilled chicken with fries and fruit from the kid's menu. Nice to see kids' offerings beyond grilled cheese or previously frozen chicken tenders.
Good to see Harry's bouncing back. Not sure if we caught them on a bad night last time around but this visit has brought them back into our good graces again.
Arlington, VA
"I am affiliated with District Taco."
"His dinner is getting all cold & eaten"
#16
Posted 19 August 2010 - 12:19 PM
Beers were a bit pricey ($6 for a Sam Adams Summer) but I thought $22 for the twin filets wasn't a bad deal. The food, though, was rather meh. It was by no means bad, but not anything special. Maybe it was the cognac mustard sauce, but I found myself wondering why I ordered it when I usually only order steaks at Ray's just up the street.
The restaurant week menu looked interesting - my buddy had to get it because he loves bread pudding and it had chocolate chip version on it, though it was "too firm" in his opinion. He did seem to really enjoy his paella and soup.
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#17
Posted 19 October 2010 - 05:53 PM
#18
Posted 15 January 2011 - 12:47 PM
The thing that struck me about Harry's last night is that, they do a nice job in most things. They probably won't overwhelm anyone but most meals there are pretty solid. In another neighborhood, I think that they'd stand out as a top notch neighborhood restaurant but in Clarendon they have places like Liberty and Eventide setting a pretty high bar for neighborhood dining so places like Harry's get kinda lost in the shuffle.
Arlington, VA
"I am affiliated with District Taco."
"His dinner is getting all cold & eaten"
#19
Posted 06 October 2011 - 09:28 PM
#20
Posted 09 November 2011 - 03:20 PM
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#21
Posted 09 November 2011 - 03:52 PM
There is a little write up of the changes on the Harry's (soon to be defunct?) web site.So - Harry's Tap Room is closed. It plans on reopening, according to a sign in the window, on November 21st as the Market Tavern (if I remember correctly) with a "Chophouse" as part of it.
October 21, 2011
Dear Friends,
Our restaurant will be closed for renovation beginning October 31, 2011. We will re-open as Market Tavern on November 21. We apologize for the inconvenience but promise you a new, fresher version of what you have come to expect and enjoy from Harry’s. Market Tavern will offer two distinct areas for your enjoyment.
The Tavern on the first level will offer 26 artisan beers on tap, more than 50 wines by the glass, handmade cocktails, a cozy lounge and a lively bar with 5 high definition TV screens for all your favorite sporting events. Our menu in The Tavern will offer small plates, soups, salads, great burgers and sandwiches.
The Chophouse at Market Tavern upstairs will offer a contemporary take on the classic Chophouse. We’ll feature traditional steak and chop preparations like peppercorn brandy and béarnaise and some updated versions (Adobo rubbed with Salsa Creolio.) We will feature delicious, braised preparations served in casserole such as Daube of Lamb and Short Ribs of Beef. Of course, we’ll offer great seafood including a revisit of our very popular paella. And we will introduce the Gold Standard Burger, which we promise to be the very best, richest flavored burger in town!
We are proud of our run as Harry’s Tap Room and look forward to our new beginning as Market Tavern. Please check our website at either Harrystaproom.com or MTavern.com for updates and information. We look forward to serving you soon.
Warmly,
The Crew at Market Tavern
#22
Posted 09 November 2011 - 04:39 PM
#23
Posted 21 December 2011 - 09:38 AM
I was disappointed to re-read this thread this morning to see the restaurant is split into two concepts (it was spur of the moment last night or I would have done some advanced research). What I was hoping for was what the Market Tavern team, in the thread above, describes as the downstairs concept - small plates, sandwiches, etc. We walked in not knowing this, simply requested 2 for dinner, and were ushered upstairs without this explanation. With that in mind, please keep in mind that these comments refer to the upstairs "chophouse" only and apply to a newly opened restaurant.
MTC (Market Tavern Chophouse) starts with something I hadn't seen before - a bread bar. We were a bit confused at first as the server's explanation wasn't clear, but there is a table on the side of the restaurant with 3-4 different types of breads, a vegetable mix, and olives for patrons to help themselves. The menu is set up with appetizers, salads (note: I didn't see what I would call an "entree" salad), standard proteins and seafood, the burger, and a few pasta/paella options.
We started with the fried green tomatoes, and I take full responsibility for what came - anytime you order fried green tomatoes in December you are asking for pre-made frozen product. I would question why a restaurant would even have those on the menu at this time of year, but I ordered them, so I guess that explains that. There were three thin slices of fried tomato, with wedges of goat cheese in between, on a corn/tomato relish and a cream sauce of some sort ($11). I was glad we split these, as this was a very rich dish.
We stuck to the left side of the menu for the rest of dinner - I got an unexciting mushroom soup and a chop salad that would have been nice were it not so overdressed. My +1 ordered a very pleasant salad of grilled asparagus spears, parmesan, green goddess dressing, and an over-easy egg on top. This was also overdressed, but the plating allowed the dressing to be discarded.
As this restaurant is so new, I'll hold off on commenting about the service as I'm sure they're still working on some issues.
Overall, it felt like a restaurant that wasn't ready for opening. From the signage outside that looked temporary, to communication issues with service (and the 2 menu concept) to the decor, nothing seemed quite... ready for prime time. It's hard not to compare MTC to Rays the 3rd. At Rays^3, I didn't find the spartan decor to be off-putting, as this seems to be what Rays is aiming for. At MTC, you get the sense they tried, but failed, to present a hip restaurant and instead it seems forced. The menus at the two restaurants are also very similar, with MTC coming in at about 5-10$ higher per entree. Unfortunately for MTC, the comparisons to R^3 are not kind in their favor.
Now that I know that downstairs is what it is, I may swing back by to see what they offer. There are more than 20 beers on tap, with a pretty large selection of wines with several glass size options. I'd just be hesitant to make the trek up the stairs.
#24
Posted 22 December 2011 - 02:02 PM
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#25
Posted 05 January 2012 - 11:51 PM
Because I hadn't read the menu.
Ouch. Sticker shock. Their 'Gold Standard' burger (made with loin, short rib, and brisket, topped with bone marrow) is $19. I was at the bar, where you can also order from upstairs, but all the burgers (and I didn't want a burger) were $12+, the steak sandwich $18, and on the upper menu, the steak prices were just too much (seriously yo Ray's is right down the street, cheaper, comes with sides, and I know Ray's and how good it will be).
The service was nice and friendly. The ambiance...it's trying. Really hard. Not making it, but trying. Kind of feels like me when I'm around 20 somethings! Gah I'm so old and stuff.
The beer selection was decent - some good beers (I stuck with Green Flash West Coast IPA at $7 and Sixpoint Righteous Ale at $6) though they were out of rye for their Manhattans (they use Jim Beam Rye - they had Catoctin Creek Rye, but a shot of it cost more ($14) than the Manhattan did ($13)).
Food: I needed some, and I had wished I had cash so I could've bailed more easily. I will admit though that my at-first annoying fellow barflies ended up being quite cool folks.
Shrimp Tempura ($14) - with a trio of dipping sauces. Recommended on Foursquare by someone who does not have good taste. The sauces were fairly bland, except for a barbecue-style one (I think that's what it was? They weren't explained) but all in all I ate it because I paid $14 for five skewers of shrimp "tempura" (it looked like there were oats in the batter?) and I was starving.
B+B Dates ($13) - Maytag blue cheese stuffed bacon-wrapped dates in a rich sauce. Delicious (for four of them) - though I couldn't finish the skillet of them, they were too rich for me. But quite good.
The upstairs menu had a whole section of "casseroles" and chops that weren't on the downstairs menu. The downstairs menu did include additional forms of burgers. But at the prices - I don't see myself going back there for food. Beer, maybe. The wine list is supposed to have 70+ by the glass, if I read that right (and I might not have). I don't know wine, so I will probably just go to Ray's tomorrow and get someone's opinion I trust, rather than random bartender's suggestion.
(Not to belittle her - she was quite nice and honest. But Mark Slater has never done me wrong in terms of wine!)
They did have one appetizer I might try in the future - a sliced NY Strip with blue cheese fondue, served with crostini ($18). I wish I'd ordered that instead of the shrimp. :-( (On the other hand, I might have been getting desensitized to the prices.)
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#26
Posted 05 January 2012 - 11:58 PM
So after wandering Courthouse/Clarendon for somewhere not packed tonight (why?) I ended up here and said "why the heck not".
Because I hadn't read the menu.
Ouch. Sticker shock.
Yes indeed, this is an intimidatingly priced menu for the area, both upstairs and downstairs, mainly because there aren't any really good entry points. I'm not saying it isn't worth it, only that "sticker shock" is a pretty good term - their (relatively new) website is here. I came very close to going here on Tuesday evening, but all the salads and burgers just kept me away, and I didn't feel like a big production upstairs - I didn't know you could order the Chophouse menu in the Tavern.
(I'm coming soon, Michael, I promise.)
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#27
Posted 06 January 2012 - 09:45 AM
I didn't know you could order the Chophouse menu in the Tavern.
I was disappointed to re-read this thread this morning to see the restaurant is split into two concepts (it was spur of the moment last night or I would have done some advanced research). What I was hoping for was what the Market Tavern team, in the thread above, describes as the downstairs concept - small plates, sandwiches, etc. We walked in not knowing this, simply requested 2 for dinner, and were ushered upstairs without this explanation. With that in mind, please keep in mind that these comments refer to the upstairs "chophouse" only and apply to a newly opened restaurant.
Be it through signage, staff, all of the above, etc. it does seem like there is a lack of communication about the two floors, and what is offered at both, that is leading to some problems for customers (as I quote myself...). Hopefully they can rectify this soon
#28
Posted 01 March 2012 - 10:19 AM
#30
Posted 19 May 2012 - 05:45 PM
“I’ve been doing this for a long time and I thought this was a terrific restaurant,” Sternberg said. “I liked the service, I liked the food, I liked the decor, and I don’t know why we didn’t catch on in this neighborhood. I spend my nights awake just wondering about it.”
Perhaps because it was way overpriced? I mean, drastically so?
It was ridiculously expensive.
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