QUOTE(Spiral Stairs @ Dec 1 2006, 03:30 PM)

Safeway's enforced brand of courtesy is not just false, it's brainless. My last name is somewhat easy to mispronounce. Safeway cashiers regularly look at the receipt and say, "Thank you, Mr. ... [awkward attempt]?" (The question mark indicates a lilt in the cashier's tone that asks whether he or she has pronounced my name correctly.) It just irks me that, thanks to some memorandum circulated to store managers nationally by a Vice President in Charge of Satisfying Customer Experiences, I have to listen to the same line over and over again from people who really couldn't care less what the answer is.
(As an aside, I have a similar beef with Petsmart. They appear to have received a similar memo, which requires them to ask me what kind of dog I have and how old he is when I buy dog food, even if he is not with me. I am sick of telling them this information.)
And the thing about asking whether I need help with my loaf of bread, come on. That's just silly. Despite my earlier rant, the employees there do have brains, and it would not be unreasonable to entrust them with the discretion to decide which customers should be offered help.
Ultimately, I agree that false courtesy is preferable to genuine rudeness. However, for me, indifference layeth between the two, and it is preferable to false courtesy.
Hah. Anything is preferable to indifference. "There's only one thing worse than being talked about..."
I wonder if my good friend Miss Manners would differentiate between "courtesy" and "false courtesy." She might say that there is only courtesy and its absence...the "magic words" and so on are not meant to demonstrate sincerity, even though they may, but they add a little lubricant to social and financial interactions, whether the impetus is a memo, genuine appreciation or me whacking my daughter on the shoulder and spitting "say 'thank you'" into her ear.
As for the grocery thing...I give them a by on that because so many handicapped parkers have complained over the years that people are rude to them when they use the reserved spots because their disability, though real, is not visible. Corporate probably doesn't want to single anyone out ("what, you think I'm too old to carry my own groceries!") or miss someone ("hello, it's a prosthetic hand. I can't carry those stupid plastic bags!").
The pet thing has got to be pretty annoying, though.