What a monumental cluster f**k!
We went to the 1:00 show of Kooza yesterday (Sunday) and wanted to grab brunch somewhere beforehand. So, we made 11:00 brunch reservations at the Pienza Italian Market at the Gaylord Hotel figuring that would give us enough time to hop on the shuttle bus and head over to the show. When we arrived at 11:00 for our reservations, we found out that they don't open until 11:30. Their website -
http://www.gaylordhotels.com/gaylord-natio...ffet/index.html - clearly states that they are open at 11:00. And, they even took our reservations for 11:00. Knowing that it would be tough to eat and get to the show in enough time if we didn't get seated until 11:30, and not trusting the restaurant at all at this point, we decided to call Rosa Mexicano to see if they were open. So, I called, they said that they opened at 11:00, we hopped into our car and headed over there, we were there by 11:15. But, when we tried to walk into the restaurant, we were stopped at the door and told that we could not eat unless we had a reservation because their system was down. Not having any clue what the hell that meant, and telling the poor hostess that we had just called five minutes earlier and we assured that we could eat there, she just reiterated that we couldn't go into the restaurant to eat unless we had reservations, which we didn't, but they couldn't check that anyway because their "system was down." Being completely confused and frustrated for the second time that day, we walked to McCormick and Schmick's, grabbed some food there (food was average, service was perfect) and got to the show just in time.
Listen, everything at the National Harbor is brand spanking new. When things start to open, it looks like it is going to be a pretty cool place to hang out. I just don't recommend heading over there this early in the game and expecting it all to work out without any issues. Then again, it is not National Harbor's fault that Pienza and Rosa can't get their crap together, but it leaves a bad taste in your mouth nonetheless.