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Potbelly Sandwich Works - a Chicago-Based Sub Shop with Hundreds of Locations Nationwide, and Nearly $400 Million in Annual Revenue

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One nice and simple thing about Potbelly is that the tables and chairs aren't bolted to the floor.

I've had a few occasions being out with extended family - my sisters and their husbands/kids, and we make a pretty big crew. Potbelly has something for most everyone, it is clean tasting and simple, and we can pull a few tables together.

I hope the fact that the DC stores are franchised doesn't slowly impact the consistency of the brand and food served. Of course I'm sure they have a team working on it, complete with focus groups and double blind studies.

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It sounds like csirwillis is saying the franchised ones in DC proper are not as "friendly" as those outside of DC but still in the region, but it also seems to be in response to fosterrc saying that the Reston branch is not very friendly (definitely outside of DC). That in conjunction with the fact that I've never had a problem at the 19th & L Potbelly and actually have had better service there than the one in Silver Spring, seems to prove nothing.

(kudos if anyone really understood that thought...I may have to edit it tomorrow when I'm more awake :angry:)

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A "coming soon" sign was painted on the windows at 11th and K St NW recently. Seems strange with the Tesla dealership right around the corner: $100,000 vehicle and $5 sandwich. Not to mention Againn and Beck nearby. A welcome addition, nonetheless, as otherwise, there is only Cosi nearby at 13th and K.

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7 hours ago, DonRocks said:

Yes, they are often called pizza-cheesesteaks, and LTM is, from my experience, the norm.

I have usually requested marinara on my Santini's cheesesteaks instead of LTM, and that's the one I refer to on the previous page (they've always done it without question - in fact they have a fairly similar sandwich on their menu called a "Bogey").

I've been getting the "Wrecking Ball" at Potbelly.  You'd probably like it, Don.  It's their Wreck, only with meatballs (don't let them short-change you on them - there should be 4-5 cut in halves and placed along the breadth of the sub, or broken into loose meat and spread) and marinara.  It's like a meatball and a toasted cold cut sub all in one.  Definitely good for a quick/easy take-away dinner, especially in "Big" form.  The "Sicilian" as well.

https://ownthemeal.com/secret-menu/potbelly/

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11 hours ago, Destruya said:

I've been getting the "Wrecking Ball" at Potbelly.  You'd probably like it, Don.  It's their Wreck, only with meatballs (don't let them short-change you on them - there should be 4-5 cut in halves and placed along the breadth of the sub, or broken into loose meat and spread) and marinara.  It's like a meatball and a toasted cold cut sub all in one.  Definitely good for a quick/easy take-away dinner, especially in "Big" form.  The "Sicilian" as well.

https://ownthemeal.com/secret-menu/potbelly/

From my most-recent experiences (a couple of years ago), Potbelly was the best national-chain sub shop. I'm filing this away for future use - thanks, Destruya.

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I'll have to admit that potbelly is on my regular lunch rotation. I get the wreck with no cheese, extra tomatoes and "everything'". It's pretty good as are the chocolate shakes which I now cannot enjoy. 

Also, the 17&L location downtown is quite friendly with the same staff, more or less, staying for quite some time. 

 

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I like Potbelly too.  Pro-tip: this time of year, they offer a deal where they give you a free sandwich coupon if you buy a $25 gift card.  Given that I go there frequently, and that the gift cards don't expire, I usually buy $100 or $125 worth of gift cards, and get 4 or 5 free sandwiches from it.

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I have definitely enjoyed Potbelly from time to time, but I attribute that mostly to their peppers. I think putting those on anything would make me enjoy it. 

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14 hours ago, Mark Dedrick said:

I have definitely enjoyed Potbelly from time to time, but I attribute that mostly to their peppers. I think putting those on anything would make me enjoy it. 

Amen.  It's all about those peppers. 

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On 5/22/2008 at 9:53 AM, karenapple said:

I could tell you but I'd have to kill you.

Kidding aside, speaking as someone who worked for them for three years, two of them having my own store as a General Manager, their secret is very simple. They believe in taking care of their people so that their people in turn take care of their customers. Seems like the simplest concept, but it's amazing how many people don't seem to get it. When I came on board there were seven stores in the DC area. I joined their team after having managed full service restaurants for years, and I was looking for a position with daytime hours. But I quickly learned they were a good match for my personality in that they really wanted you to have fun at work. When I took on my own store I saw it as my personal responsibility to create a fun, enjoyable environment for my staff to work in every day. And I think our regular customers could feel this on the other side of the counter. It is extremely difficult to keep employees who are making $7-10/hr motivated to take a line-out-the-door butt kicking on a daily basis. Showing interest in employees as people, asking them about their weekends or finding out what kind of movies or music they like, seeing pictures of and sometimes meeting their children and families made them feel like I truly cared about them as people, which I did (and still do).

I've since gone back to full service restaurants of a different caliber, but I can honestly say those three years I worked for them I learned so much about the importance of taking care of your people. Regardless of how anyone feels about chains, corporate blah blah nonsense, I just can't view that as a negative thing.

I had no idea that Potbelly had items better than other similar chains.  Yes I've eaten there.  No I guess I didn't pay attention.  For lunches I'll often go to places like this.  They are fast, affordable, and frankly I still work.  I want to eat quickly.  In the midst of a working day It's often distracting to be focused on food delicacies. 

Now I'll have to try the peppers at the very least.  Plus I'm a sucker for a meatball sandwich.  Thanks for the above comments.

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On 12/5/2017 at 4:44 PM, Mark Dedrick said:

I have definitely enjoyed Potbelly from time to time, but I attribute that mostly to their peppers. I think putting those on anything would make me enjoy it. 

I am not afraid to admit that when my offices brings in a catered lunch, I will have some extra peppers as a side, and take home the leftovers.  I have often stayed up at night thinking about the peppers!

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