Here is an excerpt from Todd Kliman's chat on washingtonian.com regarding a chatter's complaint about another restaurant (frankly, I don't remember the name of the restaurant, but I don't think that matters anway):
"Thanks for writing in. It's always worth getting feedback.
"But take a place off the list because of your one, bad experience? Which didn't mirror my own? And who's to say you might not have a vendetta against the restaurant?"
Well chosen words, Mr. Kliman, and we'd all do well to heed them when we read a customer complaint about any restaurant. And as Tom Sietsema and others have said many times, if you don't call the problem to management's attention, they can't be expected to do anything about it.