Yelp, like any publication, makes its money selling advertising - no mystery there. And like any publication, they are persistent and insistent and annoying. However, our experience with Yelp has shown them to be unethical and very, very shady - beyond normal publication standards. Having heard tales of Yelp "banishing" good reviews for restaurants refusing to advertise/do business with them, we have been avoiding their "representative" for months. We finally got a message that no further contact would be attempted on their part - hooray! Within that same week, we stopped receiving notification to our email account regarding new postings/reviews on our Yelp site. We also noticed, when trying to respond to a negative review, a "compliment" to the Yelpee who had posted the negative review. The message was from a Yelp representative (she identified herself as the DC Community Manager for Yelp) commending the reviewer on their negative review and, in essence, agreeing with their complaints on our dish. After contacting the ONLY person at Yelp who we could get on the phone - the sales rep we had been avoiding - we were met with complete indignation. He stated that the Yelp representative who responded was doing her job in promoting people to comment and review. He also refused to provide any phone numbers to customer service, the Yelp representative, her boss, or anyone else. We were only able to get a complaint email address to - you guessed it - complain about Yelp to Yelp. Here's the exact address to see her comment: http://www.yelp.com/user_details_thanx?userid=yg1MEPk0MNb_jCrrkfsexQ On another interesting note - I have searched the website all OVER trying to find some way to contact them. No phone numbers. I google-searched customer service numbers for Yelp. Nada. However, in the "contact us" portion of the site, they have a topic listed "missing reviews." If you click on it, you get this startling bit of information: The review may have been suppressed by Yelp's automated software system. This system decides how established a particular reviewer is and whether a review will be shown based on the reviewer's involvement on Yelp. While this may seem unfair to you, this system is designed to protect both consumers and businesses alike from fake reviews (i.e., a malicious review from a competitor or a planted review from an employee). The process is entirely automated to avoid human bias, and it affects both positive and negative reviews. It's important to note that these reviews are not deleted (they are always shown on the reviewer's public profile) and may reappear on your business page in the future. That's it, nothing more, no way to follow through with your complaint. They even indicate that if you DO complain about missing reviews, all they will do is send this information back to you. They have us by the balls, and there isn't a damn thing you can do about their unethical behavior. When, oh when, will someone FINALLY expose them for what they are doing to the businesses they are supposed to be supporting?