I'm really bummed about our experience, seeing that others had pleasant visits. Although given all of the mixed reviews we've heard/read since our dinner, there's not enough to make me go back...
My wife and I look forward to going on “date nights” so we were delighted to attend a local eatery close to home that we heard (from one couple) had good food. When we arrived at Idylwood, we were seated downstairs near the wine bar area with one other table occupied next to us by a couple halfway through their meal. Since this was date night we planned on enjoying a slow 4-course meal with a bottle of wine. Roughly 20 minutes later, we were the only occupied table downstairs, and as our main course arrives, guests who were obviously friends and family of the owner start arriving at the wine bar are with gifts for a child’s party. Awkward moment #1
By the time we finished the main course it was quite uncomfortable as the owner and all his friends and family were making it obvious that they were waiting on us to leave so they could begin their celebration. Knowing that we were staying for dessert, my wife kindly asked our waiter if we needed to move to a table upstairs so the owner could commence with his party. Our waiter said “No, you were here first”. I felt a little more comfortable knowing that we were welcome to stay and finish our dinner. However, right as we order dessert the owner starts moving all the tables around us into one connected table and stops just short of our table since we are still there. Awkward moment #2.
After this, he begins to dust the tables and wait impatiently at the back of my wife's chair. All of his guests were glaring at us to hurry up, finish & leave. I couldn’t believe what I was seeing. My wife was so uncomfortable and angry that she got up to leave as soon as she finished her dessert. I stayed inside and paid the bill.
On my way out I pulled the owner aside and politely recommended “It would have been a better idea to seat us upstairs or ask us to move, if you knew there was a party coming”. The owner replied “We sat you at 7pm, and the party wasn’t starting until 8:30pm”. I am a very reasonable man and understand what folks in the food service industry deal with on a daily basis, but this was getting absurd. At the time of his comment, it was only 8:20pm and this debacle had been going on since at least the turn of the hour. I was nearly speachless... nearly: I indicated to the owner that we were not pleased with our experience and based on that we would probably not be returning to give it another chance, to which the owner replies “Okay.”
Clearly this was an irrational situation that was not going to be rectified. I simply said goodnight to the owner, waiter (who was exceptional!) and hostest on my way to the car. What a horrible and disrespectful proprietor! He didn’t apologize…and had no problem losing our future business! We had actually heard similar stories of poor customer service from two other couples, but wanted to judge the food and experience on our own due to the convenience of its location. Unfortunately, we will never go back, my wife would just assume eat fast food. For as expensive as their food is and the 200% mark up on their wine it is not worth enduring the absence of customer service – such a shame!