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abiars

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  1. Allow me introduce myself, my name is John Linderman, Director of Operations for the Greystone Grill concept. I am excited to see that you all have visited some of our locations. It is great to see that many of you have enjoyed the experience, and we hope to see many more postings from people that do as well. As I am sure you can appreciate, it is disappointing to see some of you haven't had quite the experience we strive to provide. To those people, please let me say that all of us at Greystone Grill work hard each day to provide a great dining experience, and if we fail to do so, please let us know right away. None of us want you to leave disappointed, and we will do everything in our power to make it right, right away. If we don't, you can contact the Innkeeper (General Manger) or myself, via phone, e-mail, or mail, and I PROMISE you , WE WILL MAKE IT RIGHT. I see there is some confusion over our Wine Vault program. Let me shed some light: The $1500.00 is NOT a rental fee. It is more of an initial deposit. That money goes to the purchase of wine for your vault. We give our vault holders a 15% discount for wine in their vaults. There are other perks as well (tastings, dinners, pre-releases etc.), please feel free to contact the restaurants or myself if you are interested in learning more. Some of you were also concerned over the limited choices through Montgomery County. Let me tell you, the county has been really great at working with us to bring in some nice wines. I recently got them to bring in the 2003 Katherine Hall Cabernet that I tasted in Napa (it is absolutely delicious). We feel that this program is really a point of differentiation for us. Most places do charge a rental fee, we do not. In summation, we want to create relationships with our customers. We are always open to feedback. We are not so pretentious to believe we are above reproach, rather we work hard each day, strive to improve, acknowledge our mistakes, and do everything in our power to make things right. I hope to have the chance to meet ALL of you again. Please continue to post, as it is a great way for us to get better (You can also e-mail me any time at linderman.j@greystonegrill.com).
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