As one of the owners of The Black Squirrel, thank you for your constructive comments about your experience.
Our concept was to have a small neighborhood spot that would serve good food and good beer. Unfortunately, we underestimated the demand in the neighborhood. We still have a small spot, but on most nights we have many more people than we could ever have imagined. This is a good problem to have, but our service has really suffered. And for that I would like to apologize.
As a solution, we have hired a new general manager and we will be re-staffing with more experienced waiters.
Tuesday nights have been especially hectic because we offer half-price food. Traditionally, Tuesdays are slow in Adams Morgan, and we began the promotion as a thank-you for our neighborhood regulars. However, it’s hardly a thank-you if there’s a long wait, poor service, and the kitchen is overwhelmed.
We are very hopeful that our new general manager will have the front of the house in order within the next week or so, and, to use your words, we’ll be humming along.
Amy Bowman
