What's tough is that it seems like minor changes could be made to improve the service and allow diners to enjoy their food. At this point, enjoying the food is an afterthought. It doesn't take a rocket scientist turned restaurant consultant to know that a proper host/ess stand that is manned by an employee is better than a large, low-to-the-ground unstaffed table, a sheet of looseleaf paper, and an open Dell laptop with a screen facing the groups of would-be diners who are utterly confused about why there is no one to ask about being seated.
I would have never gone back a second time after my first experience, but I was being taken out by a family member who made the reservation on his own. Thank G-d we had Dairy Godmother for dessert to save our evening from mediocrity.
