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kustomerkritic

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plankton

plankton (2/123)

  1. Hey everyone, I had a really bad experience with Sea Pearl this pst Valentine's Day. We had reservations for 7:30 and arrived ontime. Unfortunately the hostess was practically running and i struggled to catch up with her and she than seated us and gave us a drink menu-mind you-she didnt give us the dinner menu. We looked around and tried to see around the room if we could find a special menu anyone hada t their table and found nothing. Finally after 15 minutes the waitress came by and asked what we wanted-and we ordered to cocktails. After 10 more minutes she brought it back and came and asked what we wanted to order-At this point we were still looking around and waiting to get a mneu-we thought maybe they do things different. Than we responded saying the hostess never gave us a menu-she looked around the table and walked away. She than brought us the menu. We ordered our entrees after she gave us more time to pick what we wanted. We could never get her attention nor could we find her in the restaurant for a glass of wine. Finally we had our meal after 45 minutes. We were waiting to get our check and finally got our check by waving and making it obvious we needed our check. She said she would bring it-but -at this point we just gave her the carda nd told her to run it. She was gone for 50 MINUTES!!! We looked around the room and several others were also waiting to leave and were waiting for their receipt. She finally came back and said the cc machines are down and to wait til it works again. My fiance ended up askign her in the meantime for an atm-she had no clue where to go and he ended up leaving for over 20 minutes-at this point we were furious-we spoke to the waitress and said we had to leave by now she brought the hostess-and the hostess yelled at us and i asked for the manager at this time-she finally came out and said nothing other than she couldnt do anythign about ti-we told her we had to leave this was aweful service. She offered nothign to us and let us go. We never got billed 1 week later -or 2 weeks later. Finally!!!! AFTER A MONTH HAD PASSED- Sea Pearl finally charged us and we HATED our experience and the lack of customer service-we told plenty of people about this and they also will never go there for food
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