DonRocks Posted October 11, 2013 Share Posted October 11, 2013 Just admit that you forgot to put in the order for one of the dishes instead of telling us it's coming up any minute. It's so annoying when this happens. And obvious. And pointless. People make mistakes all the time and nobody cares! 1 Link to comment Share on other sites More sharing options...
Jeff Heineman Posted October 11, 2013 Share Posted October 11, 2013 Don, the dining public, on the whole, sure as hell tells you that mistakes are inexcusable. The membership here may be different, but ringing up a ticket wrong seems to demand a brow beating, a wine dinner for four and a leisurely back rub, at least for the unwashed masses. 1 Link to comment Share on other sites More sharing options...
KMango Posted October 11, 2013 Share Posted October 11, 2013 Don, the dining public, on the whole, sure as hell tells you that mistakes are inexcusable. The membership here may be different, but ringing up a ticket wrong seems to demand a brow beating, a wine dinner for four and a leisurely back rub, at least for the unwashed masses. Bill accuracy issues are different. Nothing sets the hackles up more than a customer who discovers a mistake on the bill that, had they not noticed it, would have gone unnoticed and overpaid. And the wrong entree coming out is a major hiccup that would garner appropriately adverse reactions. But confessing one's service errors, such as forgetting to put an order in that mucks with timing, is the more ethical approach than throwing other, innocent employees under the bus. Mistakes like that happen, own up where you can, and let the good karma collection make you a better person in the long run. 1 Link to comment Share on other sites More sharing options...
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