As the owner of Alba Osteria, I want to thank you for taking the time to discuss your experience on DonRockwell.com, it provides a great service to the food industry. I was disappointed to learn of your experience at our bar, it is not how we want to treat anyone in our home. We take full responsibility for what happened and 100% acknowledge the responsibility I have to our staff and customers to remedy the situation. Amy and Roberto have come together to create an exciting and wonderful menu, it is my personal duty to ensure the service is on par with their work. I am aware how detrimental poor service can be for any dining experience and we appreciate the feedback since it is the only way to know the areas where we need improvement.
I will say honestly that over the past few months, we have had our share of challenges. We are continually working to improve our current staff and also actively hiring new members. The training in regards to service, food and wine knowledge is an ongoing process and we are working hard at it everyday.
In your case, we fell very short and your experience has been reviewed and discussed with our bar manager and the rest of our management team. All the issues mentioned in your comment are completely unacceptable, for a dish to be passed around and for you not to receive the proper help is simply not correct. I understand that sometimes the situation cannot be corrected with a complimentary meal and it is not your responsibility to forgive our mistakes. We are committed to achieving a top notch service team and ensuring we provide the best setting for authentic Piemontese Cuisine in DC. We have hired new parts to our management team and are working furiously to find the right people for our family.
We apologize that we failed you and we would like to show you our better side. It would be our pleasure to properly welcome you for dinner, please contact me at Hakanilhan2@gmail.com if you would be so kind to give us another chance.
Thank you again for taking the time to write about us and it is my absolutely my mission to make sure our service is meeting the quality our diners deserve.
Hakan Ilhan
