First, let me say a big thank you to all of the readers here that booked reservations with us recently. While my email was sent as a person letter to very close friends, and was then leaked by several people to several sources, I am happy if it results in more people getting to try out our restaurant. I hope others who have been in and had dinner with us can post their experiences as well.
To respond specifically to Jenny above, thanks for your very thorough review and feedback. It is much more constructive and informitive than 99% of negative reviews out there in YelpLand. While almost all restaurant owners hate yelp, the last few months have been especially kind to us in that regard as we have receive many, many 5 star reviews for our food and service at dinner. I sincerely do wish you could have had a better experience with us and I hope you can come in and try us again. Not every restaurant is for everyone and maybe our own unique style of cuisine just doesn't jive with your tastes, or maybe we completely screwed up and delivered you a bad experience.
But, if I may defend to some degree, the two dishes you mentioned were not exceptionally good, the farmhouse pasta and the duck confit, happen to be our two best selling entrees and ones that consistently receive very positive reviews, both privately and publicly. I hope others will try them for themselves and see if they agree or disagree. With regards to your slow and disinterested service, I have looked into this as it caused a bigger concern for me than anything else. We pride ourselves on having dedicated, professional and very friendly servers and staff. I spoke with our floor manager from that evening and we actually had an unexpectedly very busy evening and ended up being understaffed. While we may have had few tables seated outback,the inside of the restaurant was full most of the evening and it is our fault that we were ill-prepared service staff wise. Please accept my apologies for your experience, it shouldn't have happened...and even if it did, the floor manager should have pro-actively addressed and resolved the issue with your table without you having to say anything.
Again, thanks for all of your feedback and I hope you can come try us again sometime and we can get the chance to deliver you a much improved experience!
Karl
Owner, Pound The Hill
