As the server in question, I would like to first apologize that I offended you. I do not believe giving my version of events will make anyone feel better about our encounter. I made an error in judgement, it's as simple as that. My comments at the table were an attempt at humor, but I realize they were not funny at all.
I would like to make clear that my behavior was completely atypical of Restaurant Eve employees. Our managers emphasize kindness, friendliness and care. We are trained to treat our guests with the utmost respect, to coddle them and make each person feel special. In fact, every single preshift meeting ends with one of the managers saying, "Have a nice shift. Be kind to our guests."
Restaurant Eve recognizes that the guests are spending a large sum of money for dinner, often for special occasions. In response, we as servers are taught to spend unreal amounts of time and effort to make sure that every detail is perfect -- from ironing the tablecloths, to never presenting a corked bottle of wine. This dedication includes carrying one plate per hand both to and from the table. We do not want to belittle any dish by stacking something on it. I am sorry I did not communicate this style of service effectively to you, and I am humbled by your disappointment.
Never before at Eve have I recieved even a minor complaint, and I will use my interaction with you to grow and make sure it never happens again.
