Alysa

Hi Everyone, First, I want to apologize for the delay in getting the menus up on DR.com and on our own site which is currently under construction. As many of you know, we hit the ground running and haven't stopped to catch our breath yet. I also wanted to respond to the concerns over service issues and particularly the incident Jennifer experienced last week. The computer system we're using is not the same as what we had downtown, and has proven itself to be quite problematic and excessively frustrating. It’s really slowed things down, you’ve probably seen the tech support team on the floor with our staff, we’re really trying to get things fixed. Jennifer, the dish you ordered is $10 on the lunch menu, but for some reason it came up as $11 in our computer system on Friday. The manager who helped you was overwhelmed with stress from all of the computer glitches last week, and in her haste to resolve the problem with the machine, she neglected to consider the additional nine cents in tax by mistake. Her focus was on helping you get reimbursed and then getting the price corrected in the system. She’s a very kind person, but I think you caught her at a moment of meltdown level stress and I know she is sorry about it. All of us at Bebo hope you will not let this one person’s stress and $1.09 mistake keep you from giving us another try. Moving forward, Roberto is still adding new things from design changes to menu additions at Bebo so there is a lot to look forward to; the pizza oven will be installed in the next few weeks, the Panini sandwiches from downtown are going to be available Monday-Friday starting soon, cooking classes should be back up and running before the end of November, and Roberto is planning to do a family style Sunday Brunch, some wine dinners and more! I’ll be posting details about all of this on our site and sending emails soon, and will try to keep up on this board as well. Thanks again for your support and feedback. Roberto is paying attention and really values your opinions and feedback. Sincerely, Alysa from Chef Donna’s office P.S. It was a pleasure to meet those of you who stopped in last Wednesday evening.

Hi Everyone, This is my first post to the board. I wasn't sure when to jump in after I joined the site, but this seems like a good place to start. Oh, and by the way I'm Roberto's exec. assistant so of course I have a biased, behind the scenes view of all things grill and otherwise Galileo related. As you all know Roberto, is an avid reader of this site and many others. He enjoys the posts and takes all feedback quite seriously, which you've probably noticed by the increased size of the romaine salad, the display today, and of course his notorious comments. For the record the BL sandwich was purchased and brought right to Roberto. It arrived as the grill was opening so he simply placed it on the counter and took the bread off the top so the pork was visible, he did nothing to alter the look of it. He and Mark Furstenberg are good friends, so of course he’s not trying to compete just trying to get the facts out in the open. He wouldn't be Roberto if he didn't strive to be the best… which is why the grill is only open when he personally can make each sandwich himself. I look forward to getting to know you all and getting involved on donrockwell.com. Also, I’d just like to add that your constructive feedback is quite appreciated. Just for kicks here's a donrockwell.com exclusive: the grill will be open next week on Wednesday and Thursday! Alysa Reich Galileo