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Andelman

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Everything posted by Andelman

  1. Andelman
    And what is wrong with sounding like Gillian? I understand what they are asking, and our response is usually very similar to what you said. It is just an odd question to ask (in my mind). Like I said, why not ask specific questions, rather than just saying "Is it good?"
  2. Andelman
    Then why don't they just ask "What is that one like?" I understand people needed validation, and we usually do a pretty good job of explaining which are the most popular, darkest, etc... I would never go to a restaurant and ask the server or chef, "Is that dish good?" I don't know, maybe it is just the semantics of the whole thing.... Still bugs me though.
  3. Andelman
    Re: Landrum rant You know, all I have been thinking about lately is Michael's quote from a few years ago, where he said something along the lines of " the a**holes outnumber the decent people by 10-1" (or something like that). I am not sure the ratio is that high, but we have certainly noticed an increase in entitlement since we moved to Clarendon. I mean, 99% of our customers are great and we really, truly appreciate their business. Unfortunately, it is the 1% that causes so much grief and makes you write 5:30 AM rants on an internet food board. And since I am ranting, one other BIG pet peeve of mine is when customers ask ME (or any of my employees) "Is that one good?" How am I supposed to answer that question? If I didn't think it was good, I wouldnt sell it. People need to think before they speak. We get that question multiple times a day.
  4. Andelman
    Yes, we do have a sign up. I made the sign as polite as possible, so people would get the hint that I am trying to be fair to ALL our customers. We also mentioned in our email newsletter that went out last week, that there area limited supply of bunnies and that they go quickly. I am really not sure of what else I could have done. The other thing, is that te woman was very aggressive from the start. If she had politely explained why she needed 3 boxes, we probably would have said no problem. I had this same problem my 1st holiday season. I was basically running the Lee Highway shop all by myself and was running out chocolates on a daily basis. I had to initiate a box limit, and it really pissed a bunch of people off. Some customers just couldn't understand why they couldn't get EXACTLY what they wanted. I was like, "dude, look at me in this shop, all by myself. It isn't Walmart!. I can only do so much..." Very annoying.
  5. Andelman
    How do you all feel when there is a limit on the number of items you can purchase in a store? Here is the story: We make these salted caramel bunnies for Easter, and sell them in packages of 4 and 9. Unfortunately, we only have enough molds to make about 200 bunnies each day, so I have a limited number to sell. Therefore, on the couple of days leading up to Easter, I put up a very polite sign saying "in all fairness, we would like to limit the number of boxes to 2 per customer/per day..." most people don't seem to have a problem with this, get their 2 boxes, and go on their way. However, this one lady comes in yesterday and has a big fit about the limit, insisting that she NEEDS 3 boxes. My employee was very polite to her, explaining that we had a box limit and were trying to be fair to all our customers. The woman would have nothing of it, telling her "WE should just be happy that she wants to spend SO much money in our store" (BTW, it was like $25 worth of stuff she was buying, so it really wasn't that much money, relatively speaking). I had to come out and get involved, again explaining the policy. She couldn't understand why I would do this, and said, "well if I don't buy them, then someone else will, right? So what difference does it make?...". I was starting to get pretty irritated, as I was already have a rough day (based on an effing Yelp review that was totally off the mark and a total stab at me on a personal level, check it out if you wish..) and I was about to tell this lady to keep her money and go find chocolates elsewhere. I didn't. I gave in and reluctantly let the baby have her bottle and she walked away with her 3 boxes of bunnies. Sooo, I was just wondering your opinion on this practice. Should I just do away with the box limit and quickly run out of that particular product? I was just trying to be democratic about the whole thing, but it doesn't seem to work.... Thanks for letting me rant. Yesterday was one of those days when I just wanted to lock myself in the office.... -j
  6. Andelman
    "Old Pal" Rittenhouse Bonded Rye, Campari, Dolin Dry Vermouth I love me some Campari!
  7. Andelman
    I am glad I can be of assistance. I feel like a drug dealer and pimp all rolled up into one.
  8. Andelman
    Just FYI... We are having an all day tasting this Saturday (3/13) from 11 AM-7 PM. We are changing some flavors and we hope you all can make it out to try out the new ones, which include: Dark Stout (made with Bell's Double Cream Stout) Hazelnut (a layer of hazelnut praline with caramelized cacao nibs, topped with a layer of 66% ganache) 64% Bittersweet (a new varietal, using a chocolate made from 100% Dominican cacao beans) Irish Whiskey (a milk chocolate ganache with Jameson 12 Year). We will have this one for just a couple of weeks to celebrate St Patricks Day We will also be sampling our brownies, Fleur de Sel Caramels, and a few different plain chocolates. And finally, we will be selling off the 3 old flavors at a deep discount (while supplies last). It looks like it is going to be a dreary day, so please stop by for a little pick-me-up at some point on Saturday. Thanks, Jason
  9. Andelman
    Shaggy, please stop lying. We all know you are a HUGE John Tesh fan.
  10. Andelman
    That would be a great score for the hood. It's funny that Missy Frederick calls that location "near Clarendon". Uh, not really....
  11. Andelman
    Yeah, but the CL cupcakes are refrigerated in DC, MD, and VA. I don't think jurisdiction has anything to do with it.
  12. Andelman
    Ridiculous. So I guess that means that Georgetown Cupcake, Baked and Wired, Hello Cupcake, and the myraid of other cupcake places in this town are "breaking the law".... I don't get it.
  13. Andelman
    Well said.
  14. Andelman
    Thanks. We try. BTW, those marshmallow hearts will be available the end of this week along with various other V-Day goodies. (Salted Butter Caramel Hearts, Cassis-Rose bon-bons, and a couple other things.)
  15. Andelman
    I know that space very well.
  16. Andelman
    Amen, brother! Same sh*t happened to me. We used to get notification when a new review was posted. Now, we do not. I said it before, and I will say it again. Yelp can blow me. PS: How's it going Chef Wiss? Long time, no see...
  17. Andelman
    I bet you could find them at a Cracker Barrel. Or, you could certainly order them from candydirect.com (if you are really jonesing for them )
  18. Andelman
    Really? I always got bits of the paper in my mouth, which was fairly unappetizing. I strictly went straight for the Fun-Dip and those giant chewy Sweettarts. For all of you candy heads out there, you should defintely read the book "Candy Freak" by Steve Almond. Pretty amusing book.
  19. Andelman
    What is a peep joust? From your description, it sounds like you put them in the microwave and then see which one pops first..Something like that? Anyway, probably a much better use for the peep rather than eating it. Seriously man, I never understood the appeal of those things. Sugar blob coated with sand. Nar-sty. And now there is an entire store devoted to them? The funny thing is, I bet that store sells more in a day than I do in a month. My next venture will be a store devoted to circus peanuts and those candy dots on a piece of tickertape paper.
  20. Andelman
    Dear Catherine and Goodeats- I feel betrayed.
  21. Andelman
    Funny. We actually had a sign up with all of the descriptions for the first few weeks. Honestly, nobody ever looked at it, so we changed it out with a sign about shipping, classes, etc... Maybe we will have to find room for both signs. Thanks for the heads up. -J
  22. Andelman
    My latest Yelp experience. We were contacted by a Yelp "advertising rep" a few months ago about paying to have our best reviews moved to the top of the page, the first to come up, better links, etc, etc... They wanted us to pay like $300 or so for this 'service'. I declined, saying I didn't think that was what Yelp was all about. The guy on the phone was very aggressive and called me back every couple of days until finally (very forcefully) told him to never call me again. Well, now everytime I get a new 5 star review, it mysteriously disappears the next day. It was happened twice in the past week, as I get a notification when a new review is posted. The next day, said review is gone. Vanished. I guess this is my punishment for not paying to advertise with Yelp. Yelp can blow me.
  23. Andelman
    Thanks to all that made it out to our grand re-opening on Saturday. It was nice to finally open for business to such a large crowd of folks. I hope everyone likes the new shop and new chocolate flavors. We are very happy in our new location and are looking forward to some good synergy when Bakeshop (cupcakes and other baked goods) and Screwtop (wine bar, cheese, charcuterie) open next month. If you are in the hood', please stop in and say hello. Best, Jason
  24. Andelman
    Yup. November 14th is the big grand (re)-opening of our new shop in Clarendon. We will be having a free tasting all day (11-8 PM) so please come by and check out the new store. We will be sampling some of our new flavors (Orange-Cardamom, Malted Milk, Blood Orange w/ Star Anise, Raspberry-Tea, Dark Rum) and some of our old standbys as well (Fleur de Sel Caramels, Crispy Peanut Butter Bars, Pecan Caramels, Brownies, etc...) We are really happy with the way the new place shaped up and hope you will be too. Hope to see you on Saturday!
  25. Andelman
    We sold out of everything this afternoon, so we will be officially closed for good at the Lee Highway location on Friday 11/6. Just FYI, we are in the process of relocating our shop to Clarendon this week (starting tomorrow). We will reopen at 1025 N. Fillmore St on Saturday 11/14 with an all day (11-8) open house/tasting. Please check out our website for directions. I will send more details about the open house later next week. Thanks, Jason
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