porcupine Posted October 10, 2007 Share Posted October 10, 2007 Did anyone catch the comment today in Sietsema's chat about confirming reservations? The short version: the restaurant called the customer and left a message, saying the reservation would be cancelled if he didn't return the call. I've gotten that threat, too - and restaurateurs, take note, it is a threat - and find it completely obnoxious. I understand the problem of no-shows, and I sympathize, but that last step is too much. Polite and professional: Rest: "may I have a phone number to confirm?" Day of Reservation: Respectful: "we're calling to confirm your reservation" blah blah Barely acceptable if done nicely: "and please call us back if you can, thank you" Absolutely not acceptable: "or else we'll cancel your reservation" The funny thing is, we're taking two dear friends out to dinner next week, and one of the places they want to try is the restaurant that allegedly did this to TS's chatter. I'm going to give them the benefit of the doubt and call for reservations anyway, but by God if they pull that crap with me it's no more Ms. Nice Gal. Okay, maybe I'm just being pissy. Anyone else want to turn this from a rant into a nice discussion? Link to comment Share on other sites More sharing options...
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!Register a new account
Already have an account? Sign in here.Sign In Now