The restaurant business is almost a statistically impossible business. Very few succeed long term. I decided In May 2008, when the first BGR opened I would do it differently . a) invest in great people, develop their individual skills to help them succeed far beyond their time working with me. b ) be accessible (I still answer every customer comment myself and personally write a thank you note to anyone who takes the time to proactively give me feedback to make my teams better c) I've never said no to a charity or cause (check my record) I believe a local business has an obligation to controbite to the community that supports its success. D) If other restaurant companies do it , I do the opposite (many claim great software , systems , technology , manuals etc, yet 80% don't make it to their 3rd anniversary . DC's a wonderful foodie/restaurant community, we all root for each others success, we all help each other and we all share.things. This board is the heartbeat of it. Happy Holidays !!!
Mark, I just read this most recent exchange. I don't say this often enough, but *thank you* for your participation here. It has always meant a lot to me, and I echo what darkstar said in his most recent post. This type of dialog, this type of open exchange, is what I'd hoped for when I founded donrockwell.com - I have always maintained that the diner-restaurant relationship should not be an "us vs. them" mentality, and that restaurants are our friends, and that customers are restaurants' friends - or should be. And quite honestly, at 8 AM I'm now craving a steak frites, in particular your crack sauce to dunk my fries in.