With most restaurants jammed the night of July 3rd, we stopped by Cabo (in the old Porcini House location) for some Mexican food. It is almost impossible for me to believe that this place is owned by the same person/group as Espuma because Cabo, in a word (or maybe two), is downright awful.
We got there early (5:30 PM) because we had our one year old with us. Service was comical from the beginning, several servers running around like chickens with their heads cut off in a restaurant that was maybe 30-50% full the entire time we were there. It was crazy, they weren't just auctioning off plates at the tables, they would walk into a room (I would say that our room had eight tables, four of which were taken) and say, "Who ordered the burrito?" Are you freakin kidding me!? Do you know how many people in a room in a Mexican restaurant might order a burrito or a taco or an enchilada!?
Anyway, drink orders (a variety of margaritas) were placed within minutes of sitting down, but took a while to come out. They tasted awful. They weren't too sweet, which was good, but lacked any real flavor whatsoever. Our appetizer was a dip trio (guacamole, queso, salsa) seemingly straight out of a jar served with maybe 20 tortilla chips. It took us a while to get some more, but I'm not sure why we bothered when the dips were so bad. Dinner came a cool one hour and twenty minutes after we ordered it, awesome when you have a one year old with you. All the food was terrible.
One of our servers (we seemed to have about five, but no one was actually focused on anything) finally realized that it was a shit show and came over to apologize to us. She told us that there was only one chef in the kitchen, the rest of the staff called in sick. Maybe you should put a sign at your host(ess) stand that says, "Be forewarned that we only have one chef and a bunch of clueless servers tonight, your experience will suck, but we will still charge you the same amount for your food as if we actually had a clue what we are doing." When she gave us the check, she brought a random drink out to us (not one that we had ordered before) and said that it was "on her" because the night was so bad. Gee, thanks.
Third time in my life that I have not given a tip - the previous two were a Waffle House in Kansas City and The Crabhouse in Fair Lakes (before it became Joe's Crab Shack). Cabo was the worst of all those experiences.
PS: This is a serious question. If you kitchen staff is essentially MIA on a night, do you still open the restaurant, pretend that everything is OK, all the while knowing that your customers are going to be screwed?